Patch Remedy is a tool used to help manage the Windows Update Agent. Microsoft’s Windows Update Agent (WUA) is an agent program that works in conjunction with Windows Server Update Services to support automated patch delivery and installation. Labtech uses this agent to help determine what patches are needed by each Windows system and deploys them. Microsoft often updates the WUA which increases the detection of missing patches more current than the installed version of WUA. This can cause you to get a perception that your patching is up to date when in actuality you are massively behind.
That’s where we come in, Patch Remedy automatically scans all windows systems for their current WUA versions and OS type and stores that inside LabTech. It uses that information to perform automated updates of WUA for Windows 7 and 2008 R2 systems. It also takes a look nightly at the number of recent failed hotfixes and updates.
We offer several manual tools to help manage problems seen with WUA.
There are several lists of data about how WUA versions are deployed across your environment. In these lists you maybe able to operate functions to resolve common issues with WUA. There are 2 types of repair for WUA, Normal and Aggressive and there are 2 types of Updates for WUA, Latest and KB3083324.
Repairs: (Normal and Aggressive) Based on KB971058 https://support.microsoft.com/en-us/kb/971058.
Normal Excludes step 4 and Aggressive includes Step 4 of KB
Updates:(Latest and July 2016 Rollup)
Latest: Can be run on any Windows 7, 8, 2008 or 2012 system and will attempt to update the WUA to the most current versions available.
This update is run silently and with the /noreboot switch so should be safe to run at anytime without affecting end user.
We have several automated tools to assist with keeping WUA up to date and the patch push status cleared on over attempted patches and hotfixes.
Auto Update: looks for online systems that have earlier versions of WUA and tries to update them to 7.6.7601.18979
Clear Pushed: The “Pushed” status for a patch means that LabTech has tried twice to install the patch and it didn’t succeed, so it’s not going to try to install it anymore. This function will clear the “pushed” flag from [hotfixes] out so that LabTech may reattempt them.
We also provide some insight into what is going on with WUA so you can visually see problems with your WUA environment. Get graphs and charts that show the different deployed versions of WUA and how effective your patching is.
Patching alone is not going to keep your clients up to date, adding Patch Remedy to your LabTech patch management system will improve your numbers hands down. Get the most out of your LabTech system with Patch Remedy.
We want to thank BGags of Easthampton, MA for his inspiration and help with plugins concepts. To get more information on LabTech and WUA from BGags go visit his blog post at
The automated services are on a 4 times a day schedule of 8 am , 12 pm, 4 pm and 8 pm. After installing the plugin and restarting the DBagent service on the LT server you will need to allow time for this service to kick in and run the scans. Once completed you will see the data in the plugin.
The plugin has a master off switch that you will need to turn on before scans will start. you can use this switch to turn off all automated functions on this plugin if needed.
We have added some basic permissions to the plugin. Super Admins and “Patch remedy” class users can open and manage the consoles. Add the User Class “Patch Remedy” to any user in Labtech to allow them access to the management console.