Hewlett-Packard LaserJet 1020 Series Products

Hewlett-Packard LaserJet 1020 Series Products

Software Readme File

Contents

1 Introduction

1.1 Purpose of this Readme File

1.2 Operating systems and associated software

1.3 Software components

2 Installation

2.1 To install the hp LaserJet 1020 series software (USB)

2.2 To install the hp LaserJet 1020 series software (Network)

2.3 Installing via Add Printer

3 Status

3.1 How to turn off status message display

3.2 Status and printer driver only installs

3.3 Displaying a hidden status message

4 Compatibility

4.1 Printing with PCL 5e

5 Issues

5.1 Installation Issues

5.2 Communications Issues

5.3 Printing Issues

5.4 Late Breaking Information

6 Uninstalling the software

7 Technical Assistance and Support Information

7.1 Obtaining additional information from HP Services

7.2 To obtain information via the Internet

7.3 To speak with trained service technicians

8 Legal Statements

8.1 Trademark notices

8.2 Legal Notice

8.3 Copyrights

8.4 Open Source Notice

1 Introduction

1.1 Purpose of this Readme File

This Readme file provides installation instructions and other pertinent information for the hp LaserJet 1020 series products. To print this file, select the Print command usually found on the File menu.

1.2 Operating systems and associated software

System requirements

The hp LaserJet 1020 software works with the following operating systems:

· Microsoft Windows 98se

· Microsoft Windows Me (Millennium Edition)

· Microsoft Windows 2000

· Microsoft Windows XP 32 bit

All of the computers that will use the product software must meet the following minimum requirements:

PC-compatible computer with the following:

· hp LaserJet 1020:

Windows® 98 Second Edition, Me, 2000 or XP, 90 MHz Pentium®, 120 MB free hard disk space (10 MB minimum install), CD-ROM drive, USB port

· hp LaserJet 1022

Windows® 98 Second Edition, Me, 2000 or XP, Mac OS X v10.2 and later, 90 MHz Pentium®, 120 MHz PowerPC, 120 MB free hard disk space (10 MB minimum install), CD-ROM drive, USB port

1.3 Software components

The hp LaserJet 1020 series product software includes the following components:

· Installer software - installs all the hp LaserJet 1020 series software.

· Uninstaller software - removes all the hp LaserJet 1020 series software.

· Driver software - allows you to print with the computer and the hp LaserJet 1020 series product.

· The hp LaserJet 1020 series printer driver.

· Order reminder

· Online help - provides help for using the hp LaserJet 1020 series software.

· Status application

· Online User's Guide

· A PDF version of the hp LaserJet 1020 series User's Guide that is not copied to your computer during software Installation. The PDF User's Manual may be found in the X:\<Language> directory (where X is the letter of your CD-ROM drive, and <language> is the desired language).

2 Installation

Note: To avoid installation problems DO NOT connect the hp LaserJet 1020 series printer to the computer until prompted by the Software.

2.1 To install the hp LaserJet 1020 series software (direct connect installation with a USB cable).

Note: To install the hp LaserJet 1020 series software on Windows 2000 or Windows XP, administrator privileges are required.

1. Choose and install the CD into the CD-ROM drive.

2. Wait for the software to Autorun

Note: If the Autorun program does not occur, select Start-Run, and type X:\SETUP (where X is the letter of your CD-ROM drive). If a Plug & Play message occurs, cancel it.

3. Follow the instructions on the screen.

4. When asked, connect the USB cable to the computer and the printer.

5. Wait for the Plug & Play messages to complete.

6. Click Finish to complete the installation.

7. In most cases, no reboot is required. The printer may be used immediately.

2.2 To install the hp LaserJet 1022n/1022nw series software (Network Connection).

1. Connect the network cable to the computer and the hp LaserJet 1022n/1022nw series printer.

2. Power on the Printer

3. Wait 2 minutes, print a network configuration page.

4. Install the CD into the CD-ROM drive.

3. Wait for the software to Autorun

Note: If the Autorun program does not occur, select Start-Run, and type X:\SETUP (where X is the letter of your CD-ROM drive). If a Plug & Play message occurs, cancel it.

4. Follow the instructions on the screen.

5. Click Finish to complete the installation.

2.3 Installing via Add Printer

The hp LaserJet 1020 series printer may also be installed via Microsoft's Add Printer feature in the Printers folder. This is also known as Add Printer Wizard or APW.

Note: Installing via Add Printer is NOT RECOMMENDED for Network Installs

While Add Printer is often used for network client installs, it may also be used to install a local hp LaserJet 1020 series printer. Follow these steps to install the hp LaserJet 1020 series printer via Add Printer.

1. Ensure the hp LaserJet 1020 series printer has not been plugged in and is not connected to the computer.

2. From the Start menu, point to Settings, and click Printers.

3. Double-click Add Printer, then click Next.

4. Follow the directions on screen.

5. When asked if the product is a local or network printer, select Local Printer.

6. Select "Have Disk" and then specify the location of the hp LaserJet 1020 series driver to be installed.

7. If multiple selections are presented, select "hp LaserJet 1020 series" and click Next

8. If you are installing via USB and have not previously installed the hp LaserJet 1020 series, there will not be a USB port installed yet. This is normal. Select LPT1: and click Next.

9. If you are installing via USB and have previously installed and connected the hp LaserJet 1020 series, there will be a USB port installed. Select this USB port and click Next

Note: Ensure that you connect the hp LaserJet 1020 series to the same physical USB port you previously had it connected to.

11. Files are copied, and a "Welcome" screen should be displayed.

12. Follow the directions on screen.

13. When asked to connect the printer, plug in and connect the hp LaserJet 1020 to your computer.

Note: If you are not asked to connect the hp LaserJet 1020 series at this time, you should plug it in and connect it to your computer when installation completes.

14. Follow the directions on the screen until installation is completed.

When installation is completed you may have two copies of the printer driver created. If this is the case, you should delete the first one created. Typically it will be named "hp LaserJet 1020". To check how many drivers were created, and to delete the first one, follow the steps below

1. From the Start menu, point to Settings, and click Printers.

2. If you have both "hp LaserJet 1020series" and "hp LaserJet 1020 series(Copy 2)", do not delete the one with "Copy 2" in the name. Instead delete the first driver created called "hp LaserJet 1020 series"

At this point you are ready to print using the "hp LaserJet 1020 series (Copy 2)" driver.

3 Status

The hp LaserJet 1020 series software comes with a printer status application. This application will display printer status messages on the computer's screen.

These status messages are displayed for common printing conditions that require your attention to continue printing. These status conditions include paper jams, out of paper, printer disconnected, and others.

To continue printing after a status message is displayed, follow all of the displayed instructions. Then click the appropriate status message button to continue, cancel or retry (as the status message allows).

Note: Status messages are only displayed while you are printing to your hp LaserJet 1020 series printer.

Note: Status messages are only displayed on the computer to which the printer is directly connected.

3.1 How to turn off status message display

You may turn off the display of status messages if you are comfortable resolving a printer condition indicated only by the LaserJet 1020 series Printer's front panel display. This is particularly useful in the following situations.

· You do not want status messages popping up on your computer

· You are sharing an hp LaserJet 1020 series printer and do not want status messages displayed when other users print to the shared printer.

Turn status messages off by opening the Windows Control Panel / Printers Folder. Then open Printer Properties for the hp LaserJet 1020series. Click the Configure Tab. Under Status click Off.

3.2 Status and printer driver only installs

If only the printer driver is installed, the Status Application will not be available.

Driver only installs are usually caused by running Add Printer from the Printers Folder or by cancelling Setup when it is invoked from Plug-and-Play.

To have the Status Application installed, run Setup from the root directory of the CD.

3.3 Displaying a hidden status message

In certain situations a Status Message may become hidden behind another window. To see the message, click the small "hp" icon in the Windows Tray. This will bring the Status Message Window to the foreground.

4 Compatibility

4.1 Printing with PCL 5e

Available on the LaserJet 1022/1022n/1022nw. The Pcl 5e driver is available at: http://www.hp.com/support/lj1022

5 Issues

5.1 Installation Issues

ISSUE: Wrong language version with Windows XP

SOLUTION: When installing the hp LaserJet 1020 series on Windows XP computers in a different language than the OS, English may be installed.

This occurs because Windows XP has an additional required setting to completely specify the regional settings.

To work around this problem, follow the steps below:

1. Uninstall the hp LaserJet 1020 series

2. Open the Control Panel and select Regional Settings

3. Change the language setting to the appropriate language

4. Click Advanced

5. Change the "Language for non-Unicode programs" to the appropriate language.

6. Check the checkbox for Default User Account Settings

7. Click OK, and reboot when prompted

8. Install the hp LaserJet 1020 series

ISSUE: Upgrading OS to Windows 2000 or Windows XP

SOLUTION: Before upgrading to Windows 2000 / XP from Windows 98 / ME, uninstall the hp LaserJet 1020. Install the hp laserJet 1020 series software again after upgrading to Windows 2000 / XP.

ISSUE: Installing from a networked drive on Windows 2000 / XP

SOLUTION: If you choose to install the hp LaserJet 1020 series software via Plug and Play and select a networked directory for the location of the files, the installer may not have permission to be able to copy the files. This is only a problem for Windows 2000 and XP.

To work around this problem, login to your computer as Administrator.

Note: The login must be Administrator not simply administrator privilege

ISSUE: Installing in a different language than the Windows Language

SOLUTION: If you are running a particular language version of Windows, you can install a different language version of the driver by performing a hardware first (plug-and-play)install.

Follow the steps below:

1. Turn on the computer and wait for Windows to start

2. Plug the power cord into the hp LaserJet 1020 and turn it on.

3. Connect the hp LaserJet 1020 series USB cable to the printer and then to the computer

4. When plug and play starts, you will be asked how to find the hp LaserJet 1020 series software.

5. Always select to either "browse for" or "specify" the location of the driver. The exact selection varies depending on the Windows version.

Caution: Never let Windows "Search for..." the driver

6. In the browse for file dialog click the appropriate language directory on the CD (X:\Language where X is the letter of your CD, and Language is the appropriate language you wish to install).

7. If you are asked again for a location, specify the same location.

Note: Depending upon the language installed additional fonts may be required. Please refer to your Windows documentation for more information.

5.2 Communications Issues

ISSUE: The computer does not print or communicate with the printer.

SOLUTION: Check the following (consult your computer's documentation if necessary):

1. Ensure that the printer is powered on (one green light is on) and connected to the computer.

2. From the Windows Printers Folder open Printer Properties for the hp LaserJet 1020 series. Ensure that "enable bi-directional support for this printer" is checked. This setting is found under Spool Settings or Port Settings.

3. From the Windows Printers Folder open Printer Properties for the hp LaserJet 1020series. Click the Configure tab. Ensure that Status is checked On.

4. Disconnect and reconnect the power cable from the printer.

5. Disconnect and reconnect the USB or parallel cable from the computer.

5.3 Printing Issues

ISSUE: Excessive paper curl (for Chinese users)

SOLUTION: From the Windows Printers Folder open Printer Properties for the hp LaserJet 1020 series. Click the Paper Tab. Select an Optimize For setting of Thin Paper.

ISSUE: Using the "Fit to Page" option in the driver from Microsoft Word does not scale the output correctly.

SOLUTION: In Microsoft Word's menu bar click Tools then Options... Select the Print tab. Uncheck the Allow A4/Letter paper resizing option.

ISSUE: Spool While Printing does not work in Microsoft Word.

SOLUTION: In Microsoft Word's menu bar click to Tools then Options... Select the Print tab. Uncheck the Background Printing option.

ISSUE: Collate does not work in Microsoft Word.

SOLUTION: When printing from Microsoft Word, the hp LaserJet 1020's series Collate setting is overridden by Word's. To correct this problem ensure that Word's Collate setting is checked. In Microsoft Word's menu bar click File then Print, ensure that Collate is checked.

ISSUE: Graphic objects are dropped when printing from CorelDRAW!

SOLUTION: In CorelDRAW!, click Tools then Options. Then Choose Global/Printing/Driver Compatibility. Select the hp LaserJet 1020 series driver (if its not already selected) and clear the Send Beziers and Paths option.

ISSUE: Text printed from Adobe Acrobat 3 prints incorrectly.

SOLUTION: Upgrade to Acrobat 4 or later from Adobe's web site http://www.adobe.com.

ISSUE: Courier font prints too light

SOLUTION: The hp LaserJet 1020 series software installs a Windows TrueType Dark Courier font. To use this font in your application follow the steps below. Refer to your application's documentation if necessary.

1. Select the Courier text that is too light.

2. Use you application's font format command or menu item to change the selected text to the Dark Courier font.

ISSUE: Setting Courier Font Type to Dark does not appear to work correctly

SOLUTION: Setting Courier Font Type to Dark on the Configure Tab is an alternative to using the TrueType Dark Courier font described in the "Courier font prints too light" issue. The following points apply to this setting:

1. Only font sizes less than 17 point are affected.

2. Only TrueType Courier New and Courier fonts are affected.

3. Typically the Courier selection presented in Windows is a Screen Font only. It is not affected by setting Courier Font Type to Dark.

4. When Pages per Sheet on the Finishing Tab is set to more than one, characters may print too dark.

5. For best output use the TrueType Dark Courier font described in the "Courier font prints too light" issue.

ISSUE: In Lotus 123 v2000, pattern fills using the "spare dot style" with white text, print reversed.

SOLUTION: Select a different pattern style.

ISSUE: In Corel Presentations v9.0, the printed page is missing the background.

SOLUTION: Disable "Adjust image to print black and white" in the application's print dialog.

1. In the application's print dialog, select the Details tab.

2. Uncheck the box next to "Adjust image to print black and white."

5.4 Late Breaking Information

KNOWN ISSUES AND WORKAROUNDS

For a list of late-breaking issues and workarounds, please click on one of the following links (requires Internet connection): http://www.hp.com/support/lj1020 or http://www.hp.com/support/lj1022

6 Uninstalling the software

Follow the steps below to remove the hp LaserJet 1020 series software from your computer:

1. Disconnect the USB or parallel cable from the Computer

2. Click Start, click Programs, click hp LaserJet 1020 series

3. Click Uninstall hp LaserJet 1020 series

4. Follow the messages on the screen to remove the software

5. Reboot the computer when instructed

7 Technical Assistance and Support Information

7.1 Obtaining additional information from HP Services

See the hp LaserJet 1020 series product user guide for additional ways to obtain software and support information, such as other driver distribution centers, online support, fax service, and other online services.

7.2 To obtain information via the Internet

· hp LaserJet 1020 URL - http://www.hp.com/support/lj1020

· hp LaserJet 1022 URL - http://www.hp.com/support/lj1022

· Use e-mail to submit questions and/or comments by accessing the hp LaserJet 1020 series product site above. HP will e-mail those who sign up for Proactive Notification when new information is available, such as updated software, product announcements, and other product-related news.

· Access HP URL - http://www.hp.com

7.3 To speak with trained service technicians

Refer to the list of technical support phone numbers on the flyer that shipped in the box with the product.

8 Legal Statements

8.1 Trademark notices

Microsoft®, MS-DOS®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation.

Zenographics® is the registered trademark of Zenographics Corporation.

8.2 Legal Notice

Information provided in this document and software called the hp LaserJet 1020 series product is provided "as is." No implied warranties of merchantability and/or fitness for a particular purpose are given.

The hp LaserJet 1020 series product software may be copied and distributed only to users of an hp LaserJet 1020 series product. All files on the CD must be copied without modification. All components of the hp LaserJet 1020 product must be distributed together. The hp LaserJet 1020 series product may not be distributed for profit.

8.3 Copyright

Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

8.4 Open Source Notice

The wireless WPA Supplicant firmware implementation, utilized sources from the WPA Supplicant which is Copyright (c) 2003-2005, Jouni Malinen [jkmaline@cc.hut.fi] and contributors

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

- Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

- Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

- Neither the name of the owner nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.