The blog post “Managing the Madness: A Deep Dive into RMMMax” offers a compelling look into the origin story and technical philosophy behind RMMMax—a purpose-built remote monitoring and management platform created by Shannon, a seasoned MSP operations engineer and infrastructure developer. This isn’t just another tool in the crowded RMM space; it’s a reflection of real-world pain points and the relentless pursuit of scalable, secure, and maintainable solutions.
From Frustration to Innovation
The post opens with a candid admission: most RMM platforms are bloated, inflexible, and disconnected from the actual workflows of MSPs. Shannon, who’s spent years in the trenches supporting infrastructure and automating operations, decided to build something better. RMMMax was born out of necessity—not as a startup pitch, but as a pragmatic response to the chaos of managing client systems at scale.
Why It Matters
This isn’t just a technical showcase—it’s a manifesto for how MSP tools should be built. RMMMax prioritizes:
- Transparency: Logs, metrics, and service states are exposed and actionable.
- Security: TLS everywhere, and zero trust assumptions.
- Maintainability: Every component is scriptable, restartable, and observable.
- Scalability: Designed to grow with your client base, not fight against it.
Final Thoughts
“Managing the Madness” is more than a blog post—it’s a blueprint for MSP engineers who are tired of duct-taping legacy tools and want to build something better. Shannon’s journey with RMMMax is a reminder that the best platforms come from lived experience, not venture capital decks.
If you’re an MSP, sysadmin, or infrastructure nerd, this post is worth your time. It’s not just about managing madness—it’s about reclaiming control.
At first it seemed to work great for servers and some workstations in our test groups but then there started to become a group of WIndows Desktops failing the process. During our investigation we found that these computers could not parse a string after it was Base64 decoded. If we placed the string directly inline with the code, everything worked but is we first had to decode the data then string would fail parse into mapped variables. Continue reading
Habitat for ConnectWise Automate, a subscription-based platform with unlimited agents, includes over 30 tools like Chocolatey For Automate, Windows Defender Management, and VMware ESX Hardware Health Monitor. The addition of FileHog 1.0.6 enhances Habitat’s security capabilities, enabling MSPs to proactively manage file-related risks while optimizing storage usage. Continue reading
In the world of Managed Service Providers (MSPs), visibility is power—and when it comes to managing file systems across dozens or hundreds of endpoints, that power is amplified by precision tools like FileHog. These tools don’t just scan for files—they give engineers and technicians the ability to audit, verify, and troubleshoot with surgical accuracy across their entire client base.
Whether you’re supporting embedded systems, network infrastructure, or software development teams, the… Continue reading
We’re thrilled to announce the latest evolution of Habitat for ConnectWise Automate: the seamless integration of three powerhouse tools—Chocolatey For Automate 3.7, Windows Defender Management Tool, and VMware ESX Hardware Health Monitor. These aren’t just add-ons; they’re now baked right into your Habitat subscription, ready to supercharge your RMM workflows for unlimited agents. No per-agent fees, no limits—just pure, scalable efficiency Continue reading
ConnectWise Automate is already a robust platform, but its true potential is unlocked when paired with purpose-built plugins. Whether you’re streamlining patch management, enhancing endpoint security, or automating tedious workflows, Plugins4Automate gives you the tools to do more—with less effort. Continue reading
The Firewall Manager is now part of the Defender for Automate plugin. All you need is the latest update and your existing Automate infrastructure to start exploring. Whether you’re building a custom dashboard or scripting your own enforcement logic, this feature is built to empower your team’s creativity and control. Continue reading
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What Is BitLocker?
BitLocker is Microsoft’s built-in encryption tool that protects data by encrypting entire drives… Continue reading
We’re excited to announce the release of Habitat Build 1.0.1.61, and with it, a powerful new addition to the Habitat toolbox: Defender for Automate. This latest update brings native Windows Defender management directly into your ConnectWise Automate environment—giving MSPs a smarter, more centralized way to secure endpoints across all versions of Windows.
What Is Defender for Automate?
Defender for Automate is a purpose-built plugin that allows you to… Continue reading
For MSPs juggling multiple client environments, Patch Remedy offers a scalable solution that reduces risk, saves time, and boosts operational efficiency. It ensures that all systems are consistently updated, minimizing the chance of security breaches and compliance issues. Continue reading
