iTunes 10 Fails to Backup iPhone or log in to iTunes Account
This week I was presented with a new problem. A user was unable to back up her iPhone, log onto her iTunes account. Or run any updates on the device. Very frustrating for the user. To top it off, every time her computer booted up, she received the following error: “The procedure entry point sqlite3_dll wal checkpoint could not be located in the dynamic link library SQLite3.dll.” or similar error with Mobile update in the text also appeared.
After uninstalling all apple products and re-installed iTunes, the problem still persisted. Usually, when going to the iTunes store and no music shows up, a simple net winsock will fix the issue, however no dice here. After some research, it appears that this is an issue that happens with some iTunes 10 installs. It appear that this sqlite file does not always get placed in the appropriate area. Anyway, if you come across this problem here is the fix. I don’t think I have ever seen a client rush to buy music, as she did today!
To fix the dll error, go to this folder:
C:\Program Files\Common Files\Apple\Apple Application Support
Right click and copy this file.
Next, go to this folder:
C:\Program Files\Common Files\Apple\Mobile Device Support
Right click and paste the file into the folder.
You don’t have to delete the file from the copy location, it actually needs to be in both places.